Information You Provide to Us

We may collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing or delivery address.
• Information provided when signing up for email or SMS communications.
• Information submitted when requesting a quote or booking a wash & fold service.
• Drop-off and pickup preferences.
• Laundry instructions and service history.
• Information voluntarily submitted through contact forms or other communications.

Payment Information: Payment card information is processed and stored by our third-party booking and payment providers. Crenshaw Laundry does not directly collect or store full payment card numbers.

1. Information Collected Automatically

When you use our website, we may automatically collect:

• Pages visited.
• Time spent on pages.
• Referring URLs.
• Browser type.
• Device type.
• Approximate location.
• Website usage and analytics information.

We may also use cookies and similar tracking technologies to operate and improve our website.

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain our website and wash & fold services.
• Process and fulfill service bookings.
• Communicate with you regarding bookings and services.
• Send marketing emails or SMS messages you have opted into.
• Share promotions, offers, and service updates.
• Respond to inquiries and provide customer support.
• Understand how visitors use our website.
• Improve our website, services, and customer experience.
• Comply with legal obligations.
• Protect our legal rights.

3. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties when necessary, including:

• Website analytics providers such as Google Analytics.
• Wash & fold booking and order-management providers such as Cents, Curbside Laundries, or similar services.
• Email and SMS marketing providers.
• Professional advisors such as attorneys and accountants.
• Law enforcement agencies or regulators when required by law.
• A successor entity in connection with a merger, acquisition, or sale of business assets.

Third-party service providers are authorized to use your information only as necessary to provide their services and are subject to their own privacy policies.

4. Cookies and Analytics

Our website uses cookies and similar technologies, including Google Analytics, to help us understand how visitors interact with the website.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Google’s use of information collected through Google Analytics is governed by Google’s own privacy policy.

5. Email and SMS Communications

If you choose to receive marketing emails or text messages from us, we will use your contact information for that purpose based on your consent.

Message and data rates may apply to SMS communications.

You may opt out at any time:

• Email: Click the “unsubscribe” link included in our marketing emails.
• SMS: Reply STOP to any marketing text message.
• Contact Us: Email us at info@crenshawlaundry.com.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights — California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with certain rights regarding your personal information.

These may include the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information.
• Not receive discriminatory treatment for exercising your privacy rights.

Crenshaw Laundry does not sell or share personal information for cross-context behavioral advertising.

To exercise your privacy rights, contact us at info@crenshawlaundry.com.

We may need to verify your identity before completing your request.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take appropriate steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites or services, including booking platforms.

Crenshaw Laundry is not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The Effective Date displayed at the top of this page indicates when the policy was last revised.

Continued use of our website or services after changes take effect constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Crenshaw Laundry LLC
4501 W. Martin Luther King Jr. Blvd, Suite A
Los Angeles, CA 90016

Email: hello@crenshawlaundry.com